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Bird.com > Returns and Exchanges
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Satisfaction Guarantee
It's
our mission to ensure that your bird.com shopping experience is simple
and enjoyable.
30-Day Return Policy
If
you are not completely satisfied with an item, you may return it within
30 days of purchase receipt.* The item must be in its original
condition and include all parts, accessories and packaging. Call us at
1-866-411-2473 to obtain a Return Authorization Number (RA#) and
shipping instructions. Include a copy of the original invoice with your
return and write your RA# visibly on the outside of the shipping package
and on the packing slip. Please tell us why you are returning our
product, so that we can continue to improve our service.
Return
shipping costs are non-refundable, unless the item is being returned as
a result of our error (damaged, defective, wrong item sent, etc.). For
your protection, we encourage you to send your return prepaid via UPS
or FedEx. We do not accept COD. Save your shipping receipt and tracking
number for proof of return delivery. We are not responsible for return
packages that are lost or damaged by the return shipping company.
When
requesting a refund, your original credit card will be credited once
your return is processed. If you paid by check, your account will be
credited. When exchanging an item, you will see a credit to your
original pay method for the returned item and a charge for the new
item, plus shipping and handling.
Missing,
Damaged, Defective or Incorrect Item Sent Return
Policy
If an item is
missing, damaged, defective or incorrect, you must contact us by phone
or email within 5 days of the purchase receipt so that our customer
care specialists can explain what steps need to be taken. After 30
days, you must contact the manufacturer about defective or damaged
merchandise.
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Certain items may be subject to a handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Food Items, Supplements, Medications, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items and other select products. All item(s) sold with a quantity discount and returned, may be charged at the original sale price if the item(s) purchased fail to qualify for the quantity discount.
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