We can help you track orders, update your account information, reset your password and more. Customer Care is dedicated to providing our customers with excellent service.
Our bird experts are here to meet your every need and can be reached in three easy ways:

Email: Click here to contact us

Customer Service
394 Oak Hill Road
Suite 210
Mountain Top, PA 18707

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed
Automated Order Status: 24 hours a day, 7 days a week 
Sales Center Service Hours:
Monday - Saturday: 8 a.m. ET - 12 a.m. ET
Sunday: Closed
Tracking Your Order
Have you placed an order and want to check the status? Simply log into your account or click below and enter your tracking number.
   Check Order Status

Looking for an update on your order, after our service hours? Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week here.

Where We Ship
Products ordered on may be shipped to the 50 United States, APO/FPO addresses, Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
Please visit our Help Center to obtain a Return Authorization Number and shipping instructions. View the complete Return Policy.

Your Account
To update your profile, change your password or view order history, simply sign into your account.  Not a registered user? Take a moment to register with and enjoy faster online checkouts, sign up for email newsletters and more.

Promtional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via United States Postal Service or Expedited Air Service (Next Day or Second Day). All offers are while supplies last and may not be applied to other promotional offers or discounts, previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Certain products are excluded from promotional discounts. All prices are subject to change without notice. We are not responsible for typographical errors.

Top Questions


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