Dedicated infrastructure, SSO/SAML, custom SLAs, 99.99% uptime guarantee, and a named success manager. Bird Enterprise is built for organizations that can't compromise.
Enterprise customers need more than a shared SaaS instance. Bird Enterprise provides dedicated infrastructure, isolated compute and storage, and custom SLAs backed by a 99.99% uptime guarantee. Your customer communications run on infrastructure sized and configured for your specific workload — not shared with thousands of other tenants.
Isolated compute and storage for maximum performance and security. Your data and processing are separated from other tenants, with dedicated resources that scale to your volume without contention.
Single sign-on with Okta, Azure AD, Google Workspace, and any SAML 2.0 provider. Enforce your organization's authentication policies, MFA requirements, and session management controls within Bird.
Guaranteed response times, uptime commitments, and escalation paths tailored to your requirements. 99.99% uptime SLA with financial penalties, priority support queues, and named escalation contacts.
Enterprise adoption requires enterprise-grade security and hands-on support. Bird Enterprise includes comprehensive compliance certifications, encryption at every layer, and a dedicated team that knows your business — not a generic support queue.
Encryption at rest and in transit, SOC 2 Type II, GDPR, ISO 27001, and CCPA compliance. Regular third-party penetration testing, vulnerability scanning, and security audits ensure your data is protected to the highest standards.
Named customer success manager, technical account manager, and onboarding specialist. Your team gets proactive guidance on platform optimization, quarterly business reviews, and direct access to product engineering for feature requests.
Professional services team to build custom integrations with your existing stack, migrate data from legacy systems, and implement complex workflow requirements. Enterprise customers get hands-on technical support for implementation projects.
Bird's enterprise support and SLA guarantees give us the confidence to run our entire customer communication stack on a single platform.
Airwallex, Product Engineering