TicketSwap est une plate-forme qui offre un lieu pratique et équitable pour acheter et vendre des billets électroniques pour des concerts, des festivals, des événements sportifs, des pièces de théâtre, etc. La société veille à ce que les transactions soient légitimes grâce à son programme SecureSwap et minimise les prix excessifs en plafonnant les marges de revente à 20 %.

For TicketSwap, providing quick, reliable communications around transactions and ensuring that its users are legitimate is critical to delivering secure, transparent resale experiences. To authenticate buyers and sellers and keep them up-to-date, TicketSwap leverages MessageBird SMS and Courriel programmable.

Accompagner les participants à chaque étape de l'événement

TicketSwap was nearing peak festival season and needed an email solution that could reach millions of e-ticket buyers and sellers without getting blocked or lost in spam folders. Le company needed a solution that would enable it to create unlimited templates. In addition, TicketSwap needed to send multiple emails to multiple recipients dynamically while counting on its email provider to filter content reliably to ensure delivery. MessageBird Email programmable met all of these needs and ramped up with TicketSwap in just the nick of time.

"Nous avons décidé de lancer Courriel programmable right in the middle of our peak
season — the European summer music festival season — which speaks to how confident we are in the solution, and how well it’s working for us. In just one week, we sent 4.8 million emails”

- Frank Roor, chef de produit chez TicketSwap

From ticket purchases and sales to venue changes, event cancellations, and even personalized offers, Courriel programmable keeps TicketSwap’s customers informed every step of the way.

La revente de billets de personne à personne

While Courriel programmable helps TicketSwap keep customers informed, MessageBird SMS helps to keep customer accounts secure. TicketSwap leverages two-factor authentication to protect its customers and platform against fraudulent or compromised activity.

En authentifiant les utilisateurs par des mots de passe à usage unique envoyés par SMS, TicketSwap garantit que les transactions sur la plateforme sont effectuées en toute sécurité par des comptes réels et vérifiés.

"Nous avons utilisé MessageBird's SMS API since nearly day one. We have always
been pleased with the reliability of the platform, and the quality of service and support we’ve received”

- Frank Roor, chef de produit chez TicketSwap

Revendre des billets de manière sûre et équitable aux fans du monde entier.

TicketSwap powers secure, reliable ticket resales to more than 4.1 million users across 20+ countries and counting. Always putting the fans first, TicketSwap leverages cloud communications to protect and support customers from the moment they create an account, right up until they walk through the venue doors. With MessageBird, TicketSwap is able to deliver safe, stress-free experiences that put event-goers au center of everything.

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