Business on Instagram is booming — the social platform now has over 十亿 active monthly users, 5亿 daily Stories users and 1.5亿 people on Instagram have a conversation with a business every month.

From boosting engagement and building brand loyalty to delivering customer service throughout a buyer’s journey, connecting with users via Instagram messaging is critical to attract and retain customers. 

作为企业主，当务之急是让客户在他们已经在的地方，即在Instagram上，轻松地建立联系并开始对话。

While managing messages directly on the app creates various challenges, your business can now seamlessly 提供一流的支持 and 推动更多的销售 through Instagram messaging with Bird. 

你的店面通往数十亿的商业机会

对于任何规模的企业，Instagram提供了强大的功能，可以直接在应用程序上进行营销和销售，为您提供一个强大的方式来扩大您的受众，展示您的产品并推动销售。

• 产品发现发生在Instagram上。 81%的受访者 in a recent survey said they use Instagram to research products and services — plus, 三分之二的人 said the platform helps foster interactions with brands. 

• 购物者到Instagram上购物。 70%的购物爱好者 turn to Instagram for their next purchase

• 社交购物导致在Instagram上的购买行为: 72% of Instagram users purchased a product they saw on Instagram

总结：您的客户都在 Instagram 上，他们希望在那里与您互动。

我怎样才能为我的业务使用Instagram消息？

Instagram消息让您的企业发送和接收用户的信息。你可以在Instagram上发送以下东西。

• 你拍摄或从你的图书馆上传的照片或视频

• 你在饲料中看到的帖子

• 消失的照片和视频

• Instagram简介

• Text

• 标签

• 地点页面

However, as a business owner, you can only tap into the full potential of Instagram messaging with the right 通讯平台 — one that empowers your business to build strong connections with your customers through timely and personalized messaging.

"With Bird's Instagram DM solution, our support team can now address our customer inquiries on Instagram much more efficiently. We can automate frequently asked questions and allow our team to focus on higher priority tasks without incurring additional costs."
Arjan Spakman, Customer Experience Manager, Brandfield 

如何使用Bird 发送 Instagram 消息？

Using Instagram with Bird, your business can leverage the full potential of your Instagram interactions through consolidations with Inbox and powerful AI and automations with 流程建设者.

换句话说，你可以利用Instagram消息提供更好的客户支持，建立品牌忠诚度和销售更多产品。

故事提到自动回复

Instead of manually searching and replying to Story mentions, now you can instantly reply to them with a personalized message using our workflows. 

Use these quick replies to boost customer engagement or send personalized coupon codes to incentivize purchases. 

快速的直接信息回复

Use 流程建设者 to easily build automated communication flows and create canned replies to enable fast, personalized answers to common questions.

通过信息采集来确定线索

当用户在 Instagram 上与您的品牌互动时，捕捉客户提供的信息，以确定他们的资格并将他们转给您的销售团队。

使用人工智能来发现深度对话的洞察力

Automatically analyze incoming messages to customize the path of incoming messages —  and empower your agents to do their best work by gathering order and delivery details up front.

通往即时聊天的路径

利用人工智能和自动化，确保任何对话都能升级到现场产品专家。

专为社交媒体时代打造的Inbox

Organize your incoming messages with Inbox. Allow multiple agents to interact with your customers 在 same time, through one platform.

"We are thrilled that MessageBird is launching support for Messaging on Instagram through API and Inbox. ǞǞǞ Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis，Facebook的平台合作副总裁. “By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

用同样的人员管理更多的对话

In the past year, Instagram quickly became the go-to place for shoppers to discover new products. As a business, managing the high volume of comments and customer interactions can be overwhelming, especially with a small support team. 

没有统一战略的零散通信channels 通常会导致客户体验不一致和收入损失。

Bird 就能为你解决这个问题。

无论您的对话量有多大，有了我们全新的 Instagram 消息解决方案，您的企业都可以将所有通信channels 无缝地统一到一个地方，在任何地方、任何时间、任何情况下使用。

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