MessageBird Email Premium Services

技术客户经理
(i) ǞǞǞ representative from the Customer Success Team assigned to Customer’s Account (the “技术客户经理”, aka TAM) will be made available via phone and email during 工作时间 to function as the primary point of contact for the duration of the services.  After SparkPost Premium onboarding, the TAM will serve as an escalation point for: (a) problem with the SparkPost platform; (b) configuration request; or (c) information request (each of (a) through (c), an “问题”) during Business Hours.

a. “Business Hours” means either (1) 9:00am through 5:00pm Eastern Time; (2) 9:00am through 5:00pm Pacific Time; or (3) 08:30 through 16:30 UK Time, depending on the applicable Service Time Zone stated in Customer’s Order Form, during Monday through Friday, excluding bank holidays generally recognized in the Service Time Zone, or as such hours may reasonably be expanded or contracted from time to time by MessageBird.

(ii) 由 TAM 领导的客户成功团队将提供与 SparkPost Premium 有关的以下服务：(a) 协助入职，不包括客户模板创建或翻译或客户内部项目的管理；(b) 指导迁移规划，以便随着时间的推移将电子邮件流量过渡到服务，同时考虑 IP 信誉的发展（IP 升温）；(c) 代表客户与邮箱提供商进行 1 级（标准形式）调解，以便在遵循所有 SparkPost 最佳实践建议后出现可送达性问题时帮助解决问题。

SparkPost高级服务不包括递送策略服务或与邮箱提供商的第2级（定制协助）调解。客户承认inbox 投放率无法由信息鸟保证，因为有大量信息鸟无法控制的条件、做法和声誉问题。MessageBird 不对inbox 投放率负责。