DrDoctor通过短信和语音信息每年为医院节省数百万美元。

DrDoctor save hospitals millions annually through SMS and Voice messages

英国

SMS API

摘要

DrDoctor empowers hospitals across the UK to modernize patient care via automated, digitized communications. Using Bird Flow Builder, DrDoctor enables National Health Service (NHS) hospitals to send programmatic SMS and Voice messages to patients, drastically reducing no-shows and missed appointments. In the UK, the NHS estimates that eight million outpatient hospital appointments are missed each year, costing hospitals over £1 billion. Beyond the financial blow, no-shows also lead to longer waiting times, a lack of available appointment slots, and underutilized staff and resources – all of which fuels patient dissatisfaction and frustration. Perhaps most concerning is that missed appointments delay important follow-up care, which can lead to unnecessary health complications.

Channels

SMS

Voice

使用的产品

SMS API

语音API

100-300万英镑

每年节省的费用

15%

提高出勤率

30%

减少不出勤率

Ready to see Bird
in action?

预约演示

帮助NHS实现数字化转型

DrDoctor 希望让医生和诊所能够通过短信或语音电话联系病人。使用Bird Flow Builder（无需代码的客户呼叫构建工具）flows ，英国国家医疗服务系统（NHS）医院每月与数十万患者联系，使他们能够方便地重新安排自己的预约--为医院节省了数百万美元。

In the UK, the NHS estimates that eight million outpatient hospital appointments are missed each year, costing hospitals over £1 billion. Beyond the financial blow, no-shows also lead to longer waiting times, a lack of available appointment slots, and underutilized staff and resources – all of which fuels patient dissatisfaction and frustration. Perhaps most concerning is that missed appointments delay important follow-up care, which can lead to unnecessary health complications.

现代化的病人沟通

DrDoctor 还将 Flow Builder 纳入其个人健康记录产品。这样，患者就可以通过智能手机管理自己的所有医疗服务，包括即将到来的预约、医院来信和偏好设置。通过让患者选择接收最新信息的方式，医院能够通过患者现在和将来喜欢使用的channels 无缝地满足患者的需求。

消除低效和削减成本

DrDoctor提高了与之合作的每家医院的盈利能力和效率，每年为NHS客户节省100-300万英镑。除了经济上的优势外，更新病人沟通流程还为员工腾出了时间和资源，使他们能够专注于真正重要的事情：照顾他们的病人。通过Flow Builder，DrDoctor使英国各地的医院提高了病人的满意度，减少了转诊到治疗的时间，使预约就诊率提高了15%以上，不就诊率降低了30%，减少了日常管理，并实现了无纸化病人体验。

革新患者体验

患者的繁忙生活需要灵活的移动解决方案，这些解决方案对医疗服务提供者来说既方便又实惠，既易于实施，又足够灵活，以适应患者不断变化的医疗需求，而且往往是紧急需求。通过 DrDoctor 和Bird的 Flow Builder，患者无论身处何地，都能在想到问题的第一时间处理排期问题，这既有利于患者的健康，也有利于医院的盈利。